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FAQs

Store Information

Ordering FAQs
What currency is used for billing? How can I calculate the conversion?
Prices are quoted in USA dollars. Your credit card company will automatically perform the monetary conversion for you at that time you place your order. Various websites are available to assist you with exchange rates.

What payment methods do you accept?
Placing an order online by credit card is the fastest and most efficient method of placing orders. We accept payment by Visa, Mastercard, American Express, Discover, and Paypal. We are able to process manual orders (guaranteed checks or other monetary instruments). Contact us regarding any manual order request for more information.

What is PayPal? How does it work?
For customers who are unable or do not wish to pay directly with a major credit card, PayPal is a popular alternate secure, online payment processing method (see www.paypal.com). PayPal allows users to pay with a number of different methods including checking or other bank accounts, various credit cards, and other options. If you already have a PayPal account, you can order our products online by simply choosing this as your payment option.

How do I place an order if I do not have a credit card?
Besides credit cards, we do accept other methods of payment: PayPal (online account or e-checks), US dollar money order (guaranteed checks or other money instruments). Customers who plan to pay with non-online payments should contact us directly before placing an order.

Can I return the dilators for a refund if I don't use them?
No, we are not able to accept returns on the vaginal dilator product. For health and safety reasons, vaginal dilators that have been sold to a consumer cannot be restocked and are prohibited from resale.
Shipping FAQs
Do you guarantee successful delivery?
Yes, we guarantee successful delivery on all orders, regardless of the chosen shipment method. All shipments are guaranteed for delivery or complete refund.

What shipping methods are available?
All orders will be shipped using USPS Priority Mail, FedEx, or UPS delivery services. A tracking number will be provided once your order has been processed. If you wish for your orders to be shipping using another method, we ask that you contact us directly before placing your order. Additional shipping fees may apply.

Can I track my package if it is mailed via USPS Priority Mail?
Yes, your package will be shipped with USPS Priority Mail, which allows you to track your shipment. Once your order has been processed you will receive an email that contains the tracking number. Your package can be tracked by visiting www.usps.com. Click Track & Confirm, then enter your tracking number.

How soon will you ship after my order is placed?
We ship within 2 business days from when your order is placed.

Where do your products ship from?
All products are shipped from within the U.S.A.

What appears on the packaging?
Your order will arrive in plain packaging. The words "vaginal dilator", "dilators" nor any related term will appear on the box.
Privacy Policy
Does your company have a privacy policy?
We uphold the highest respect for the privacy and confidentiality of all data from visitors and customers of this website. Our goal is to help couples that suffer from different types of sexual dysfunction to achieve a more satisfactory sex life. For this reason, we go to great lengths to ensure couple's privacy and confidentiality.

- We will not share your information with third parties.
- All our products are shipped with discreet labeling. You will not be embarrassed to receive your order, as there will be no indication as to what is in the packages.
- We will not send you unsolicited emails, or make unsolicited calls.